| 1. |
MAPICS: Will Customer Satisfaction be Enough? ( Pages)
by P.J. Jakovljevic
Sep 1, 1999
Abstract : MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.
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| 2. |
Customer Relationship Management (CRM) - CRM Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
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| 3. |
Information Technology (IT) - IT Acronym Definition and Related White Papers ( Pages)
by TEC Staff
Jun 13, 2009
Abstract : Information technology (IT) is the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware (source: Information Technology Association of America [ITAA]).
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| 4. |
What is a Decision Matrix, FREE Template and Example (1 Page)
by TEC Staff
Mar 15, 2008
Abstract : Decision matrix: a decision-support tool allowing decision makers to solve their problem by evaluating, rating, and comparing different alternatives
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| 5. |
What is a Decision Matrix, FREE Template and Example (1 Page)
by TEC Staff
Mar 15, 2008
Abstract : Decision matrix: a decision-support tool allowing decision makers to solve their problem by evaluating, rating, and comparing different alternatives
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| 6. |
What Is the Value Proposition of Support and Maintenance? ( Pages)
by P.J. Jakovljevic
Apr 2, 2007
Abstract : Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.
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| 7. |
Minimizing The Total Cost of Technical Support for Enterprise Applications ( Pages)
by David Bourque
Nov 20, 2006
Abstract : Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.
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| 8. |
Minimizing the Total Cost of Technical Support for Enterprise Applications ( Pages)
by David Bourque
Jan 25, 2008
Abstract : Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.
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| 9. |
PeopleSoft: No More a Humble Kid From a Rough Neighborhood? ( Pages)
by P.J. Jakovljevic
Sep 5, 2000
Abstract : PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting partners. PeopleSoft also has a new platform, a new set of products and a new surprising attitude of lambasting competition. Further, its financial results for the second quarter ended June 30, 2000 are upbeat.
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